Privacy Policy

1. Introduction

Flowbridge Tech LLC, DBA Pixel Flow DTF ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

2. Information We Collect

Personal Information You Provide

When you use our Site, sign up, or contact us, we may collect:

• Name (first and last)
• Email address
• Phone number
• Business or organization name
• Billing and payment information (processed securely through Stripe)
• Shopify store URL and integration details
• Any other information you voluntarily provide through our forms

Automatically Collected

When you visit the Site, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related confirmations
• Send transactional messages (order confirmations, verification codes, account updates)
• Send marketing and promotional messages (with your consent)
• Respond to your inquiries and provide customer support
• Improve, personalize, and develop our Services
• Comply with legal obligations

4. SMS Messaging & Your Phone Number

If you opt in to our SMS messaging program — whether during account sign-up on our platform or through our contact form — your phone number will be used to send you text messages as described in our Terms of Service. Message types include:

• Transactional: Verification codes, order confirmations, gang sheet delivery notifications, production updates, new account welcome messages, tech support responses, account notifications.
• Marketing: Promotional offers, new feature announcements, special deals, and other announcements.

5. How We Share Information

We do not sell your personal information. We share information only in these circumstances:

• Service Providers: Third-party vendors that help us operate our platform (e.g., Stripe for payment processing, AWS for infrastructure, Google for authentication).
• Legal Compliance: When required by law, regulation, court order, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze traffic, and personalize content. You may control cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS messages by texting "STOP"

To exercise any of these rights, contact us at support@pixelflowdtf.com or through our Contact page.

10. Age Restriction (18+)

By using our Site, submitting forms, or opting into our SMS program, you represent and warrant that you are at least 18 years old. Our Site is not directed to individuals under 18. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that we have collected information from someone under 18, we will delete it promptly.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes constitutes acceptance of the revised policy.

13. Contact

Questions about this Privacy Policy? Reach us directly: